FAQ

  • How safe or trustworthy is WebKedai?
    • WebKedai is linked to 11Street.my, Mudah.my and Carousell. All those online shopping platforms conduct their respective stringent checks and monitoring of the merchants’ reliability and trustworthiness. You may order our products directly from this website or through 11Street.my, Mudah.my and Carousell.
  • What recourse do I have if I am unhappy with my purchase?
    • In the unlikely event that you are unhappy with your purchase, we urge you to communicate with us as soon as possible. We make it easy for you to contact us. You can WhatsApp (preferred), email or chat via LiveChat (if an operator is available) .
  • What is the warranty for the product that I bought?
    • Since we offer a wide range of products from different manufacturers, the warranty varies for each item. Generally, the manufacturer’s original warranty is available upon request; please check with us.
  • Do you accept returns?
    • Please contact us first to understand the reason for the return. Generally, we will accept returns in case of any manufacturing defect. But please contact us for the return authorisation (RA) before you send back the item. If we accept the return, we will replace the item, in which case you bear the postage to return the item to us. Alternatively, we may refund you the purchase price (excluding the delivery charges) at our sole discretion.